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OnBase v.16 Computer Requirements

Operating System: Microsoft Windows 7 SP1 or later, Windows 8.1, Windows 10; Mac OS X version 10.6 or later

Browser:

Windows users:
Firefox 45 Extended Support Release (ESR) and Firefox 45+ are officially supported by the vendor. Higher versions may or may not work.

Internet Explorer 11 is officially supported by the vendor. Higher versions may or may not work.

The Edge browser is not officially supported by the vendor for workflow. Otherwise you should be able to use Edge successfully with OnBase.

Mac OS X users:
Firefox 45 Extended Support Release (ESR) and Firefox 45+ are officially supported by the vendor. Higher versions may or may not work.

Apple Safari 6.2.x, 7.1.x, 8.0.x, 9.0.x, 9.1.x and 10.0.x are officially supported by the vendor. Other versions may or may not work.

Chrome Users:
Chrome 49+ is officially supported by the vendor. Other versions may or may not work.

Browser features: Scripting and pop-up windows must be enabled in your browser. In addition, within Internet Explorer Trusted Sites should be configured and Compatibility View should be enabled.

Configuring Trusted Sites in Internet Explorer

  1. Open your browser.
  2. Click on Tools button/icon (it is located in the upper right part of the screen).
  3. Select Internet Options.
  4. Click on Security tab.
  5. Select Trusted sites.
  6. Click on Sites.
  7. Enter https://*.uwaterloo.ca in Add this website to the zone:.
  8. Click Add.
  9. Close and restart the browser.

Enabling Compatibility View in Internet Explorer

  1. Open your browser.
  2. Click on Tools button/icon (it is located in the upper right part of the screen).
  3. Select Compatibility View settings.
  4. Enter https://uwaterloo.ca in Add this website to the zone:.
  5. Click Add.
  6. Ensure that Display intranet sites in Compatibility View is checked.
  7. Close and restart the browser.

Enabling scripting in Internet Explorer

  1. Open your browser.
  2. Click on Tools button/icon (it is located in the upper right part of the screen).
  3. Select Internet Options.
  4. Click on Security tab.
  5. Click on Custom Level...
  6. Scroll down until you see section labeled Active Scripting.
  7. Select Enable and click OK.
  8. Click OK to save changes.
  9. Confirm Yes and click OK.
  10. Close and restart the browser.

Enabling scripting in Firefox

  1. Go to the Tools menu and select Options (Windows) or go to the Firefox menu and select Preferences (MacOS).
  2. Click the Content tab (at the top of the window).
  3. Under the Content tab, put a checkmark in the box next to Enable JavaScript.
  4. Click the OK button.

Enabling scripting in Safari

  1. Go to the Edit menu (or settings gear) and select Preferences (Windows) or go to the Safari menu and select Preferences (Mac OS).
  2. Click the Security tab.
  3. Under the Security tab, put a checkmark in the box next to Enable JavaScript.
  4. Close the dialog box to save the changes.
  5. Restart your browser.

Enabling scripting in Chrome

  1. Go to the right of the address bar and click the icon with 3 stacked horizontal lines (Windows) or go to the Apple/System bar at the top of the screen and select Chrome then select Preferences (Mac OS).
  2. From the drop-down menu select Settings.
  3. At the bottom of the page, click the Show advanced settings... link.
  4. Under the privacy section, click the Content settings... button.
  5. Under the JavaScript heading, select the Allow all sites to run JavaScript radio button.
  6. Restart your browser.

Enabling pop-ups in Internet Explorer

  1. Open your browser.
  2. Click on Tools button (it is located in the upper right part of the screen).
  3. Select Internet Options.
  4. Click the Privacy tab, and then uncheck the Block pop-ups check box.
  5. Click Apply, and then click OK.
  6. Restart your browser.

Enabling pop-ups in Firefox

  1. Go to the Tools menu and select Options (Windows) or go to the Firefox menu and select Preferences (MacOS).
  2. Click the Content tab, and then uncheck the Block pop-up Windows check box.
  3. Click OK.
  4. Restart your browser.

Enabling pop-ups in Safari

  1. Go to the Edit menu (or settings gear) and select Preferences (Windows) or go to the Safari menu and select Preferences (Mac OS).
  2. Click the Security tab, and then uncheck the Block pop-up Windows check box.
  3. Close the dialog box to save the changes.
  4. Restart your browser.

Enabling pop-ups in Chrome

  1. Go to the right of the address bar and click the icon with 3 stacked horizontal lines (Windows) or go to the Apple/System bar at the top of the screen and select Chrome then select Preferences (Mac OS).
  2. From the drop-down menu select Settings.
  3. At the bottom of the page, click the Show advanced settings... link.
  4. Under the privacy section, click the Content settings... button.
  5. Under the Pop-ups heading, select the Allow all sites to show pop-ups option.
  6. Restart your browser.

VPN Access

Using your browser, connect to https://cn-vpn.uwaterloo.ca/ and login with your WatIAM userid/password. This will open a VPN connect.

Select the OnBase link in the Web Bookmarks section. You will be connected to the OnBase splash page using the VPN connection.

Usability varies by browser. For best results, use the VPN client.

I cannot access the login page. The error message is "403 - Forbidden: Access is denied."

You are attempting to access the web client from an off-campus IP address; a VPN connection is required. For best results use the VPN client. If you cannot use the VPN client, see the VPN Access item above.

I can see the login page, but can't log in.

You should use your WatIAM/ADS userid and password (same as Quest, MyHRinfo) to login. If this doesn't work, you may ask for access permission. For Graduate Admissions access, send an email to rt-gradadm@rt.uwaterloo.ca and for Undergraduate Admissions access, send an e-mail to myapplication@uwaterloo.ca and indicate 'OnBase' in the subject line.

I've logged in, and now have more questions.

Q: I am a new Graduate Admissions OnBase user. Are there instructions on how to use it?
A: There are instructions for Supervisors (Faculty), Grad Co-ordinators, Grad Officers and Associate Deans under Graduate Admissions User Guides. If you need additional assistance, e-mail rt-gradadm@rt.uwaterloo.ca.

Q: I am a new Undergraduate Admissions OnBase user. Are there instructions on how to use it?
A: If you need assistance, contact Dorothy Chapman in the Registrar's Office, dlchapma@uwaterloo.ca.

Q: I am working on a Recommendation/Decision form, and I can't access it/can't save comments on it. What could be the problem?
A: Another user, possibly yourself, likely has the form opened and has 'locked' it. Right-click on the Recommendation/Decision form to view History to see which user has the form opened. If it is yourself, simply close OnBase and when you log in again the lock will be gone.

Q: I use Firefox to access OnBase. How do I get PDF documents to open automatically in the viewing pane?
A: In order to get PDF documents to open automatically within OnBase using Firefox, you must have a "PDF Reader" plug-in installed. If you need help finding and installing an appropriate PDF plug-in, please contact your department IT support staff.

Q: I can open most documents with no difficulty, but occasionally I open a document and all I get is a blank page in the document viewer.
A: It is possible that you are trying to open a secured PDF document and the viewer that you are using to open the document is not able to handle the particular security method used on the document. PDF documents may be secured with a password; may be digitally signed and certified; may use varying levels of encryption; or may use a security method such as Adobe LifeCycle Rights Management.

For example, on a Mac the default Preview viewer application may not be able to read a digitally signed and certified PDF document. On Windows some versions of Firefox may not be able read PDF documents that have been secured via Adobe LifeCycle Rights Management.

The best option in these circumstances is to ensure you are using the Adobe Reader application or browser plug-in to view the document. If you need help finding and installing an appropriate PDF reader, please contact your department IT support staff.

My question has not been addressed on this page. Who do I contact?

If you have a software- or hardware-related problem, contact your department IT support staff.

If you have been denied permission to access OnBase or believe you have inadequate permissions, you can contact the appropriate department depending on the information you need to access. For Graduate Admissions access, send an email to
rt-gradadm@rt.uwaterloo.ca and for Undergraduate Admissions access, send an e-mail to myapplication@uwaterloo.ca and indicate 'OnBase' in the subject line.

If you would like more assistance in navigating OnBase: For Graduate Admissions, contact Graduate Studies and Postdoctoral Affairs. For Undergraduate Admissions, contact the Registrar's Office.

If you have any other questions, contact rt-ist-onbase@rt.uwaterloo.ca.